Q: Pairing failed.

A:

 • Put the earbuds back to the charging case and make sure that they are off.

 • Take the earbuds out of the case at the same time and they will       automatically power on.

 • Wait that the indicator of both earbuds flash white rapidly and earbuds enter pairing mode.

 • Choose "ANBES 358" in your phone to pair.

 If the pairing still fails, check the following points:

 • Make sure the earbuds and your Bluetooth device are next to each other or within 3 feet and there are no obstacles between.

 • There are no signal interference nearby (check the question "Connection is not stable" for signal interference conditions).

 • Try to reboot your Bluetooth device.

Q: Earbuds are connected to phone A now, but I want to pair earbuds with phone B, and disconnect with phone A (How to reset the earbuds?) :

A:

• Turn off the earbuds by long pressing the MFB buttons for 5 seconds.

• Press the MF buttons till the indicator on the left earbud flashes white rapidly, meaning that the earbuds enter pairing mode.

• Choose "ANBES 358" in phone B to pair.

Q: Why no sound play when ANBES 358 are connected to my PC via Bluetooth?

A: 

 •  You may need to change the default audio output on your PC to "Bluetooth Headset".

 •  Close all media applications in your PC (such as Windows Media Player).
 •  Open 'Control Panel' > 'Sounds and Audio Devices' > 'Audio'.

 •  Change the default output device to 'Bluetooth Headset' in Sound playback.

Q: How to set for Dual Pairing ( One earbud connects with two devices simultaneously)?

A:

Dual Pairing is supported only with single earbud ( L or R).

 • Choose one earbud and turn it on, and meanwhile make sure the other one is off. Then you can connect your device A with the earbud you choose (“ANBES 358” for L or “ANBES 358R” for R).

 • Then turn off the Bluetooth of device A, and pair your earbud with device B.

 • Finally turn on the Bluetooth of device A, now dual pairing is activated.

Note: The earbud only support one device of playing or talking at the same time when in dual pairing mode.

Q: Connection is not stable.

A:

ANBES Bluetooth apply wireless transmission tech and signals can be affected by obstacles, which results in intermittent sound of earbuds, the circumstances are as follows:

 • The distance between the earbuds and your Bluetooth device exceeds 33 feet.

 • Signal transmission was blocked by obstacles or human body.

 • Affected by high-power electronic devices nearby.

 • There are other Bluetooth devices accessable nearby. To resume stable connection between ANBES earbuds and your Bluetooth device, try to avoid the above conditions and do the pairing again following the steps in "Pairing Failed".

Q: Power runs out too fast.

A:

The earbuds playtime varies depending on the volume level and audio content. The following conditions may cause fast power consumption:

 • When the charging case is out of power and you put the earbuds back into the case, the earbuds will not turn off automatically.

To avoid unwanted power consumption, turn off the earbuds manually.

 • When the earbuds are being charged in the charging case and the charging case is out of power, the earbuds will turn on automatically.

To avoid unwanted power consumption, turn off the earbuds manually.

Q:Why can’t the left and right earbuds connect with each other?

A:

The two earbuds will connect with each other automatically if you took them out of the charging box at the same time. If they don't, please follow these tips to reconnect them.

 • Put them in the charging box and take them out at the same time again.

 • If step 1 doesn't work, please click the multifunctional button of earbuds at the same time until LED indicator flash white and also a voice prompt indicating the two earpieces have connected with each other and ready for connection of your devices.

 • If both of the above steps don't work, please contact our customer service to get a replacement/refund.